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Notice to all consumers December 2017

Notice to all consumers December 2017
Notice to all consumers December 2017 .pdf
06 December 2017


Emalahleni Local Municipality hereby notifies all consumers that there has been a delay in issuing of rates and taxes statements since the implementation of the new financial system. This was due to various adjustments which had to be made on the new financial system during the migration which required the municipality to ensure information accuracy.

Please be advised that on the rates and taxes statement  the Easypay barcode generated on the new system varies from the previous one, the current barcode contains 20 digits and the previous statement had 15 digits

All consumers who uses various retail outlets to make payments are advised to use the barcode printed on new statements which were printed after August 2017 . The various retail outlets have updated their systems to match the new barcode which contain additional characters. Consumers who have paid their accounts at the South African Post Office  and Spar outlets are requested to contact the municipality should they notice that their payments have not been updated on their respective accounts. All payments made at various outlets(e.g. Pick n Pay, Shoprite, Checkers, Spar etc)  and do not reflect on your statements, proof of payment can be forwarded to ;;  for all eMalahleni(Witbank), for Ga-Nala(Kriel) and ; for Ogies & Phola areas.

All consumers who pay their rates and taxes via the debit order method please note that there were several challenges which resulted in huge amount of money being debited from individual accounts as the system couldn’t not generate the list for three(3) consecutive months. The debit order system became functional in October 2017. All consumers who were excluded on this arrangement are requested to please contact Suzan on 013 690 690 6468 or e-mail . Customers who wish to arrange debit order payment are also urged to contact the above address to make necessary arrangements.

There is an optional way in which consumers are encouraged to use to access their statements online through the municipal website

Locate the login option at the top on the  left hand site of the website

Once the Login page has been opened you will be presented with the below screen

Consumers who have not yet registered on this portal can do so by using the account number as the username and password for first login will also be the account number.  You will be required to change your password after login in. This facility will also allow statements to be sent via e-mail on monthly basis. Please note that there are no financial implications for subscribing to e-mail statements.

Consumers are advised to take advantage of the current incentive scheme which will end on 31st December 2017. Pensioners are encouraged to apply for the pensioner’s rebate which can give them up to 100% rebates on rates and taxes.

The municipality would like to apologies for the inconvenience caused, in the interim consumers are urged to continue making payments, should there be any queries regarding accounts please send your queries to ;;; ;;

Our municipal will remain open during the festive season except during weekends and holidays.

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