Most residents have been inquiring with little success on when their accounts for July would be available. Normally residents would have been able to access these on the internet, email or received sms balances and post by the third week of July, payable on before the 7th of August.
As previously reported the Municipality changed its accounting system on instruction from National Treasury and from the 1st of July has been transacting on the new MSCOA system. The changeover went well with the exception of discrepancies which were found in the monthly accounts. Rather than to send out faulty accounts. With the service providers and assistance from government the municipality has been working around the clock over the past three weeks to resolve these issues.
In a meeting between the Chief Financial Officer and the Municipal Manager this morning it was agreed that accounts will be send out on email and loaded to the website tonight and posted by tomorrow with sms’ also been targeted for tomorrow. We are hopeful that all issues have been resolved but should any obvious discrepancy is noticed, customers should immediately contact the call centre, CFO or the office of the Municipal Manager. Residents will not be disconnected for the next two weeks to allow them time to pay the current account.
However, where residents are in arrears on previous months payments they still will be disconnected unless they make timely arrangements.
On behalf of the municipal administration the Municipal Manager expressed his apology for the delay and trust that this situation has been resolved.