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For online statements LOGIN
For account balances via cell phone SMS BAL, [space] 7 digit account number to 47439.
R3.00 COST per SMS

24HRS Call Centre | Tel: 013 690 6222 / 333 / 444 | Email:

Accounts and Enquiries


  1. CALL CENTRE: (013) 690 6222/333/444 24hrs operational.
  2. ONLINE: CLICK HERE OR GO TO and read the instructions highlighted in RED
  3. SMS OPTION: SMS the keyword BAL, space followed by your 7 digit account number to 47439



Notice is hereby given to all Emalahleni Local Municipality consumers/Services account holders that as from the 01 March 2015 all queries/complaints pertaining electricity cut-offs should be reported to this number 072 873 8440 after working hours.
Feel free to contact us on the below exclusively allocated telephone numbers during office hours (7:30 - 16:30) and one of our friendly staff will assist you with your problem.