In terms of Chapter 3, Part 3 of the Public Service Regulation 2016, government institutions are expected to institutionalise the Operations Management Framework of which Service Standard and Service Delivery Charter is part of the value chain. The objective of the Service Charter and Standards is to improve the service levels and standards of service delivery to the community of eMalahleni Local Municipality.
The Service Charter amongst others seeks to:
1. Improve service delivery programmes
2. Professionalise and encourage excellence in local government
3. Ensure effective, efficient and a responsive municipality
4. Enhance performance and
5. To rise to the challenge of treating citizens with dignity and
meeting their expectations and demands equitably and fairly
The Service Standards aim to meet the following standards inter alia:
1. Service citizens promptly and courteously at all service delivery points
2. Resolve customer complaints fairly, consistently and promptly
3. Help service users make the right choices in accessing services
4. Encourage service users to make suggestions on how to better the
services and
5. Ensure shorter queues at service delivery points
This report is accessible on the municipal website at:
www. emalahleni.gov.za
H.S. MAYISELA
MUNICIPAL MANAGER
Civic Centre
Mandela Street
eMalahleni
www.emalahleni.gov.za
Originally published by Emalahleni Local Municipality. View official source.